GARDERMOEN: Flyplassen var fortsatt åpen torsdag morgen, men stenges trolig klokken 10. (Foto: Gorm Røseth)
GARDERMOEN: Flyplassen var fortsatt åpen torsdag morgen, men stenges trolig klokken 10. (Foto: Gorm Røseth)

Her er dine rettigheter ved flystans

Askeskyen fra Island stanser all flytrafikk i Norge. Her er dine rettigheter.


Avinor bestemte torsdag morgen at luftrommet over Østlandet skulle stenges fra kl. 10.00. Dermed er hele Norges luftrom stengt fram til klokken 16.00 i ettermiddag.

– Sånne beslutninger er alltid vanskelige, men vi følger den planen vi har lagt hele tida basert på de prognosene vi mottar fra værkontoret i London, så det er en utvikling vi har sett en god stund nå, sier sjef for kontrollsentralene i Avinor, Jens Petter Duestad, til TV 2 Nyhetskanalen litt etter klokken 09.00.

Les også: 20 bryllupsgjester fanget på flyplassen

Les også: - Kunder skal ikke bli skadelidende

Les også: Flypassasjerer sprengte NSB.no

Skulle du ut å reise i dag? Da vil vi snakke med deg. Send mail til TV 2 hjelper deg her.

Tusenvis rammet

Nøyaktig hvor mange passasjerer som rammes av flystansen i dag er usikkert, men det er mange.

- Vi har et anslag på at ca 30.000 passasjerer vil bli rammet i Norge av at flytrafikken har blitt stanset i dag, sier informasjonssjef i SAS, Knut Morten Johansen til TV 2 hjelper deg.

- Vi har ikke hatt tid til å regne ut hvor mange som har blitt rammet, men det er flere tusen det er snakk om. Vi passerte over hundre kanselleringer i morges og fra nå står jo alt stille, sier kommunikasjonsdirektør Anne-Sissel Skånvik til TV 2 hjelper deg.

- Passasjerene lurer

Martin Skaug Halsos, rådgiver i Forbrukerrådet, sier til TV 2 hjelper deg at regner med at bekymrede flypassasjerer kommer til å ringe utover dagen for å høre hva slags rettigheter de har ved slike naturkatastrofer.

- Av erfaring vet vi at passasjerene lurer. Vi har ikke hatt slike naturkatastrofer før, men det skjer jo at storm og uvær hindrer flyene, sier Halsos. Så langt har han ikke oversikt over hvor mange som har ringt Forbrukerrådet, men telefonene vil være bemannet utover dagen.

Har du nærmere spørsmål kan du ringe forbrukertelefonen på 03737

Dine rettigheter

Sitter du på Gardermoen eller en annen stengt flyplass, råder Halsos deg til å straks ta kontakt med flyselskapet ditt som kan hjelpe deg videre.

- Etter reglene, så har passasjerer krav på omrouting, hotellinnkvartering og transport til hotellet. Dette skal man ikke behøve å betale for, sier Halsos til TV 2 hjelper deg.

Blir flyet innstilt eller kansellert kan kunden kreve at avtalen heves, eller kreve omruting så snart som mulig, eller på et senere tidspunkt etter eget valg på tilsvarende vilkår som den opprinnelige avtalen.

Man har rett til forpleining, dvs. mat og drikke som står i rimelig forhold til ventetiden, hotellinnkvartering der en eller flere ekstra overnattinger er nødvendig, transport til og fra overnattingsstedet og dekning av utgifter til to telefonsamtaler.

Besøk vår store Testbase

Storebrand snur

Storebrand forsikring sa først til TV 2 hjelper deg at reiseforsikringen ikke vil dekke utgifter forårsaket av vulkanutbruddet på Island.

- Dette er ikke noe som vi dekker med reiseforsikring. Det står i forsikringsvilkårene at vi ikke dekker hendelser forårsaket av vulkanutbrudd. Vi følger praksisen i forsikringsbransjen, men vi vurderer situasjonen fortløpende, sa informasjonssjef Gro Elin Hansen i Storebrand til TV 2 hjelper deg på torsdag formiddag.

Nå snur forsikringsselskapet, og i en mail til TV 2 hjelper deg skriver informasjonssjef Gro Elin Hansen at:

«Vulkanutbruddet på Island har ført til kanselleringer i flytrafikken i Norge. Dette er en ekstraordinær situasjon og Storebrand Skadeforsikring har vedtatt å dekke de ekstrautgifter til opphold som våre reiseforsikringskunder vil kunne få, og som ikke allerede er dekket av flyselskapene. Typiske utgifter utover dette, og som Storebrand har vedtatt å dekke, er nødvendige og dokumenterte merutgifter til overnatting og mat.»

Hansen sier videre at passasjerene først må ta kontakt med sitt flyselskap eller sitt reiseselskap, som ifølge EU-reglene har ansvar for ombooking av passasjerene. Dette gjelder også avbestillinger av flyreiser.

- Vi er opptatt av at våre kunder skal føle seg godt ivaretatt i denne situasjonen, sier informasjonssjef Gro Elin Hansen i Storebrand.

Hvordan rammes du av flytrøbbelet? Skriv inn i kommentarfeltet under!

IslandVulkan_fint bilde (Foto: Reuters)
IslandVulkan_fint bilde (Foto: Reuters)
Smoke billows from an erupting volcano which seems to be close to the top of the Eyjafjallajokull glacier on April 14, 2010 near Reykjavík. All London flights, including those from Heathrow, will be suspended from noon (1100 GMT) today due to volcanic ash from Iceland that has already caused almost 300 cancellations here, officials said.
AFP PHOTO/ICELANDIC COAST GUARD (Foto: AFP/AFP)
Smoke billows from an erupting volcano which seems to be close to the top of the Eyjafjallajokull glacier on April 14, 2010 near Reykjavík. All London flights, including those from Heathrow, will be suspended from noon (1100 GMT) today due to volcanic ash from Iceland that has already caused almost 300 cancellations here, officials said. AFP PHOTO/ICELANDIC COAST GUARD (Foto: AFP/AFP)
In this image made available by the Icelandic Coastguard, taken Wednesday April 14, 2010, smoke and steam rises from  the volcano under the Eyjafjallajokull glacier in Iceland,  which erupted for the second time in less than a month, melting ice, shooting smoke and steam into the air and forcing hundreds of people to flee rising floodwaters. Authorities evacuated 800 residents from around the glacier as rivers rose by up to 10 feet (3 meters). Emergency officials and scientists said the eruption under the ice cap was 10 to 20 times more powerful than one last month, and carried a much greater risk of widespread flooding. (AP Photo/Icelandic Coastguard, ho) ** EDITORIAL USE ONLY ** (Foto: AP/AP)
In this image made available by the Icelandic Coastguard, taken Wednesday April 14, 2010, smoke and steam rises from the volcano under the Eyjafjallajokull glacier in Iceland, which erupted for the second time in less than a month, melting ice, shooting smoke and steam into the air and forcing hundreds of people to flee rising floodwaters. Authorities evacuated 800 residents from around the glacier as rivers rose by up to 10 feet (3 meters). Emergency officials and scientists said the eruption under the ice cap was 10 to 20 times more powerful than one last month, and carried a much greater risk of widespread flooding. (AP Photo/Icelandic Coastguard, ho) ** EDITORIAL USE ONLY ** (Foto: AP/AP)
In this image made available by the Icelandic Coastguard, taken, Wednesday April 14, 2010, smoke and steam rises from  the volcano under the Eyjafjallajokull glacier in Iceland,  which erupted for the second time in less than a month, melting ice, shooting smoke and steam into the air and forcing hundreds of people to flee rising floodwaters. Authorities evacuated 800 residents from around the glacier as rivers rose by up to 10 feet (3 meters). Emergency officials (Foto: AP/AP)
In this image made available by the Icelandic Coastguard, taken, Wednesday April 14, 2010, smoke and steam rises from the volcano under the Eyjafjallajokull glacier in Iceland, which erupted for the second time in less than a month, melting ice, shooting smoke and steam into the air and forcing hundreds of people to flee rising floodwaters. Authorities evacuated 800 residents from around the glacier as rivers rose by up to 10 feet (3 meters). Emergency officials (Foto: AP/AP)
Smoke billows from a volcano in Eyjafjallajokull April 14, 2010. A volcanic eruption in Iceland spewed black smoke and white steam into the air on Wednesday and partly melted a glacier, setting off a major flood that threatened to damage roads and bridges.    REUTERS/Ingolfur Juliusson   (ICELAND   Tags: DISASTER ENVIRONMENT) (Foto: INGOLFUR JULIUSSON/Reuters)
Smoke billows from a volcano in Eyjafjallajokull April 14, 2010. A volcanic eruption in Iceland spewed black smoke and white steam into the air on Wednesday and partly melted a glacier, setting off a major flood that threatened to damage roads and bridges. REUTERS/Ingolfur Juliusson (ICELAND Tags: DISASTER ENVIRONMENT) (Foto: INGOLFUR JULIUSSON/Reuters)
In this image made available by the Icelandic Coastguard taken Wednesday April 14, 2010, smoke and steam rises from  the volcano under the Eyjafjallajokull glacier in Iceland,  which erupted for the second time in less than a month, melting ice, shooting smoke and steam into the air and forcing hundreds of people to flee rising floodwaters. Authorities evacuated 800 residents from around the glacier as rivers rose by up to 10 feet (3 meters). Emergency officials and scientists said the eruption under the ice cap was 10 to 20 times more powerful than one last month, and carried a much greater risk of widespread flooding.(AP Photo/Icelandic Coastguard, ho) **EDITORIAL USE ONLY** (Foto: AP//Icelandic Coastguard/AP)
In this image made available by the Icelandic Coastguard taken Wednesday April 14, 2010, smoke and steam rises from the volcano under the Eyjafjallajokull glacier in Iceland, which erupted for the second time in less than a month, melting ice, shooting smoke and steam into the air and forcing hundreds of people to flee rising floodwaters. Authorities evacuated 800 residents from around the glacier as rivers rose by up to 10 feet (3 meters). Emergency officials and scientists said the eruption under the ice cap was 10 to 20 times more powerful than one last month, and carried a much greater risk of widespread flooding.(AP Photo/Icelandic Coastguard, ho) **EDITORIAL USE ONLY** (Foto: AP//Icelandic Coastguard/AP)
Røyk og damp henger over vulkanen under isbreen Eyjafjallajökull på Island. Vulkanen har hatt sitt andre utbrudd på under en måned. (Foto: Brynjar Gauti/AP)
Røyk og damp henger over vulkanen under isbreen Eyjafjallajökull på Island. Vulkanen har hatt sitt andre utbrudd på under en måned. (Foto: Brynjar Gauti/AP)
The last planes leave Heathrow Airport shortly before all flights in and out of the UK are cancelled due to the dangers of volcanic ash blowing south from Iceland.
London, England   15.04.10
Credit Mandatory: WENN.com (Foto: DSDD/ZOB/wenn.com)
The last planes leave Heathrow Airport shortly before all flights in and out of the UK are cancelled due to the dangers of volcanic ash blowing south from Iceland. London, England 15.04.10 Credit Mandatory: WENN.com (Foto: DSDD/ZOB/wenn.com)
An aerial handout photo from the Icelandic Coast Guard shows Highway 1, the road that goes around Iceland, cut off by a flood caused by a volcanic eruption at Eyjafjalla Glacier April 14, 2010. The volcanic eruption on Wednesday partially melted a glacier, setting off a major flood that threatened to damage roads and bridges and forcing hundreds to evacuate from a thinly populated area. Picture taken April 14, 2010.  REUTERS/Icelandic Coast Guard/Arni Saeberg/Handout  (ICELAND   Tags: DISASTER) FOR EDITORIAL USE ONLY. NOT FOR SALE FOR MARKETING OR ADVERTISING CAMPAIGNS (Foto: HO/REUTERS)
An aerial handout photo from the Icelandic Coast Guard shows Highway 1, the road that goes around Iceland, cut off by a flood caused by a volcanic eruption at Eyjafjalla Glacier April 14, 2010. The volcanic eruption on Wednesday partially melted a glacier, setting off a major flood that threatened to damage roads and bridges and forcing hundreds to evacuate from a thinly populated area. Picture taken April 14, 2010. REUTERS/Icelandic Coast Guard/Arni Saeberg/Handout (ICELAND Tags: DISASTER) FOR EDITORIAL USE ONLY. NOT FOR SALE FOR MARKETING OR ADVERTISING CAMPAIGNS (Foto: HO/REUTERS)
An aerial handout photo from the Icelandic Coast Guard shows flood caused by a volcanic eruption at Eyjafjalla Glacier in southern Iceland April 14, 2010. The volcanic eruption on Wednesday partially melted a glacier, setting off a major flood that threatened to damage roads and bridges and forcing hundreds to evacuate from a thinly populated area. Picture taken April 14, 2010.  REUTERS/Icelandic Coast Guard/Arni Saeberg/Handout  (ICELAND   Tags: DISASTER) FOR EDITORIAL USE ONLY. NOT FOR SALE FOR MARKETING OR ADVERTISING CAMPAIGNS (Foto: HO/REUTERS)
An aerial handout photo from the Icelandic Coast Guard shows flood caused by a volcanic eruption at Eyjafjalla Glacier in southern Iceland April 14, 2010. The volcanic eruption on Wednesday partially melted a glacier, setting off a major flood that threatened to damage roads and bridges and forcing hundreds to evacuate from a thinly populated area. Picture taken April 14, 2010. REUTERS/Icelandic Coast Guard/Arni Saeberg/Handout (ICELAND Tags: DISASTER) FOR EDITORIAL USE ONLY. NOT FOR SALE FOR MARKETING OR ADVERTISING CAMPAIGNS (Foto: HO/REUTERS)
Vulkantomflyplass (Foto: Kirsty Wigglesworth/AP)
Vulkantomflyplass (Foto: Kirsty Wigglesworth/AP)